Privacy Policy

Your privacy and data security are our top priorities

Last Updated: February 5, 2026

1. Introduction

This Privacy Policy describes how PugArch Technology Pvt Ltd ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website, services, and communication platforms.

By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Company Information:
PugArch Technology Pvt Ltd
L-18 LIG Mahada Colony, Laxman Nagar, Manewada, Nagpur, Maharashtra - 440027, India
Email: info@pugarch.in

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address
  • Account Information: Username, password (encrypted), profile details
  • Communication Data: Messages, inquiries, and correspondence with our support team
  • Business Information: Company name, designation, business requirements

2.2 Technical Information

  • IP address, browser type, and version
  • Device information and operating system
  • Time zone settings and location data (with consent)
  • Usage data and analytics (pages visited, time spent, click patterns)
  • Cookies and similar tracking technologies

2.3 Service Usage Data

  • API usage logs and transaction records
  • Service performance metrics
  • Error logs and debugging information

3. WhatsApp Business API Usage

🔒 WhatsApp Data Protection Commitment

We use WhatsApp Business APIs only to communicate with users who have explicitly opted in. WhatsApp user data is not shared, sold, or used for marketing purposes.

3.1 WhatsApp Communication Principles

  • Opt-In Only: We send WhatsApp messages only to users who have explicitly provided consent through documented opt-in mechanisms (web forms, SMS confirmation, or in-person consent)
  • No Unsolicited Messages: We do not send promotional, marketing, or unsolicited messages via WhatsApp
  • Transactional Use: WhatsApp is used exclusively for transactional notifications, service updates, customer support responses, and opt-in based communication
  • Easy Opt-Out: Users can opt out at any time by replying "STOP" or through account settings

3.2 WhatsApp Data Collection

When you interact with us via WhatsApp, we may collect:

  • Phone number (WhatsApp ID)
  • Message content (only for service delivery and support)
  • Message delivery status and timestamps
  • User profile information (name, profile picture - as provided by WhatsApp)

3.3 WhatsApp Data Usage

WhatsApp data is used strictly for:

  • Sending service notifications and updates
  • Responding to customer support inquiries
  • Delivering transactional information (confirmations, alerts, status updates)
  • Maintaining service quality and compliance records

3.4 WhatsApp Data Protection

  • No Third-Party Sharing: WhatsApp user data is never sold, rented, or shared with third parties for marketing purposes
  • No Cross-Platform Marketing: WhatsApp contact information is not used for email marketing, SMS campaigns, or other promotional channels without separate explicit consent
  • Secure Storage: All WhatsApp-related data is stored securely with encryption and access controls
  • Retention Limits: Message data is retained only as long as necessary for service delivery and compliance requirements

⚠️ Important Clarification

WhatsApp is a service provided by Meta Platforms, Inc. We use WhatsApp Business APIs as authorized by Meta. We are not affiliated with, endorsed by, or representing Meta or WhatsApp. All WhatsApp communications are subject to WhatsApp's Terms of Service and Privacy Policy.

4. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our technology services and platforms
  • Communication: To send service-related notifications, updates, and respond to inquiries
  • Technical Support: To diagnose technical issues and provide customer support
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Compliance: To comply with legal obligations and enforce our terms of service
  • Analytics: To understand usage patterns and improve user experience (anonymized data only)

We do NOT use your personal information for: Unsolicited marketing, selling to third parties, or any purpose not explicitly stated in this policy.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share limited information with trusted third-party service providers who assist us in operating our services, such as:

  • Cloud hosting providers (for secure data storage)
  • API platform providers (WhatsApp Business API, SMS gateways)
  • Analytics services (anonymized data only)
  • Payment processors (for billing purposes)

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify users of any such change.

6. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: Data transmission via SSL/TLS encryption; sensitive data encrypted at rest
  • Access Controls: Role-based access restrictions and authentication mechanisms
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Secure Infrastructure: Hosting on secure, compliant cloud platforms
  • Data Backups: Regular encrypted backups with disaster recovery protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications or WhatsApp messages at any time
  • Data Portability: Request transfer of your data to another service provider (where technically feasible)
  • Withdraw Consent: Withdraw previously given consent for data processing

To exercise your rights:

Email us at info@pugarch.in with your request. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and improve our services.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand user behavior (anonymized)
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Retention

We retain personal information only as long as necessary for the purposes stated in this policy or as required by law:

  • Active Accounts: Data retained while account is active
  • Inactive Accounts: Data may be deleted after 2 years of inactivity (with prior notice)
  • Transaction Records: Retained for 7 years for compliance and audit purposes
  • Communication Logs: Retained for 1 year unless legally required otherwise

Upon deletion request, we will remove your data within 30 days, except where retention is legally required.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. Legal Compliance

This Privacy Policy is designed to comply with:

  • Information Technology Act, 2000 and IT (Amendment) Act, 2008
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • WhatsApp Business Policy and Commerce Policy
  • Meta Business Platform Policies
  • Applicable data protection and privacy regulations in India

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of significant changes via:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated "Last Modified" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PugArch Technology Pvt Ltd

L-18 LIG Mahada Colony, Laxman Nagar, ManewadaNagpur, Maharashtra - 440027, IndiaEmail: info@pugarch.inPhone: +91 8180006916