Please read these terms carefully before using our services
Last Updated: February 5, 2026
These Terms and Conditions ("Terms") govern your access to and use of the services, website, and platforms provided by PugArch Technology Pvt Ltd ("Company," "we," "us," or "our").
By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
Company Information:
PugArch Technology Pvt Ltd
L-18 LIG Mahada Colony, Laxman Nagar, Manewada, Nagpur, Maharashtra - 440027, India
Email: info@pugarch.in | Phone: +91 8180006916
"Services" refers to all technology services, platforms, APIs, software, and communication tools provided by PugArch Technology.
"User" refers to any individual or organization accessing or using our services.
"Platform" refers to our website, web applications, mobile applications, and related infrastructure.
"Third-Party Platforms" refers to external services we integrate with, including WhatsApp Business API, SMS gateways, and other communication channels.
PugArch Technology provides technology services including but not limited to:
⚠️ Important Clarification
PugArch Technology is a private technology service provider and is NOT a government authority, government department, or public sector organization. We provide technology platforms that may be used by various organizations, including government departments, but we do not represent or act on behalf of any government body unless explicitly authorized.
Mandatory Third-Party Platform Clause
Our platform facilitates communication using third-party messaging platforms and does not control their policies or availability.
We integrate with various third-party services (SMS gateways, email providers, cloud platforms). We are not responsible for:
Users are responsible for:
Users must NOT:
When using WhatsApp services through our platform, users must:
All content, software, code, designs, logos, trademarks, and materials on our platform are the intellectual property of PugArch Technology Pvt Ltd or our licensors, protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use our services for their intended purpose. This license does not include rights to:
You retain ownership of content you submit through our platform. By submitting content, you grant us a license to use, store, and process it solely for service delivery purposes.
If you subscribe to paid services:
8.1 Availability: We strive to maintain high service availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance when possible.
8.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
8.3 Third-Party Dependencies: Service availability may be affected by third-party platform changes (WhatsApp, SMS providers, cloud services). We are not liable for disruptions caused by third-party services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless PugArch Technology, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
By using our services, you consent to our data practices as described in the Privacy Policy.
12.1 By User: You may terminate your account at any time by contacting us at info@pugarch.in. Paid subscriptions may be subject to refund policies specified in your service agreement.
12.2 By Company: We reserve the right to suspend or terminate your access to services immediately, without notice, for:
12.3 Effect of Termination: Upon termination, your right to use services ceases immediately. We may delete your data after a reasonable retention period, subject to legal requirements.
13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
13.2 Jurisdiction: Any disputes arising from these Terms or use of services shall be subject to the exclusive jurisdiction of courts in Nagpur, Maharashtra, India.
13.3 Dispute Resolution: Before initiating legal proceedings, parties agree to attempt good-faith resolution through negotiation. If unresolved within 30 days, either party may pursue legal remedies.
14.1 Entire Agreement: These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and PugArch Technology.
14.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.
14.3 Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
14.4 Assignment: You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
14.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, government actions, pandemics, third-party service outages, etc.).
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Modified" date.
Significant changes will be communicated via:
Continued use of services after changes constitutes acceptance of the modified Terms. If you do not agree with changes, you must discontinue use of services.
For questions, concerns, or clarifications regarding these Terms, please contact us:
PugArch Technology Pvt Ltd
L-18 LIG Mahada Colony, Laxman Nagar, ManewadaNagpur, Maharashtra - 440027, IndiaEmail: info@pugarch.inPhone: +91 8180006916Website: www.pugarch.in
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.